Back to Customer Service Bot
Install: Customer Service Bot
Step-by-step installation guide
Prerequisites
OpenClaw v1.2+
Node 18+
ChromaDB
An API key for Anthropic
Step 1: Download the Build
Use the OpenClaw CLI to install this build:
openclaw install agentforge/customer-service-bot
Or download the config files directly from the build page and extract to your project directory.
Step 2: Configure
Create a .env file in the project root:
ANTHROPIC_API_KEY=sk-ant-your-key-here
Configure your channels:
web widget: Set up API credentials in your config
whatsapp: Set up API credentials in your config
email channel: Set up API credentials in your config
Step 3: Build-Specific Setup
1. Install: openclaw install aicraft/customer-service
2. Prepare your knowledge base (FAQ docs, product info)
3. Run the ingestion script: node scripts/ingest.js
4. Configure your support channels
5. Set escalation rules in config/escalation.json
6. Run openclaw start
Step 4: Run
openclaw start
Your agent should now be running! Test it by sending a message through your configured channel.